International call

[SR-74]

I trying to call Pakistan but it is not connecting .. although I have 1000 min to make international call .. and Pakistan is included in making international calls from Canada using public mobile . Please guide how to resolve it .

[hTideGnow]

hi @SR-74 

if you have the monthly long distance to selected countries, then Pakistan is included

did you try calling different Pakistan number? or just one particular one? Try different one, just in case it is a problem with that single number

also, try reboot phone and call again

if same, ask PM agent to check and see what was wrong.    You can open ticket right at My Account (or PM app) using the new Expert Messaging that just introduced today.  Submit ticket with Customer Support through Expert Messaging in one of these ways:

• My Account on a browser: click Message Centre on the left pane to "Start a Chat"
• Public Mobile App : Go to Support tab, click "Chat with an Agent", and "Start a chat"
  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or Send Voice Message)     

If you cannot access My Account/PM app, please use this link to submit a ticket using the same Community login credentials you are using now:    https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

[slusagm]

yes, the 1000 minutes include calling to Pakistan.  

try reboot the phone and remember to call using this format: 011 - 92 - area code - local number.