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International Call

Great Neighbour / Super Voisin



I have purchased 300 international minutes to call to my friend who lives in Kenya, Nairobi. But your service is not working. While I am trying to call, the automatic response is "Hi, your call cannot be completed, please check the number again". I checked this with other countries too, tried to call to Azerbaijan and Turkey too, but the result did not change.

The phone numbers i am calling to are correct! 
Thank you,



Mayor / Maire

What does it say?



Mayor / Maire



Kenya is not included in calling.

Contact an agent to see about getting your account credited for the add on.


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Mayor / Maire



I am going to suggest you and your friend install WhatsApp and call each other over wifi.

Model Citizen / Citoyen Modèle


you buy it add-ons but this countrie not have,

contact to support team by CS_Agent  to remove add-ons from your account.

Mayor / Maire

As suggested VoIP is prob the way to go or you can find some international calling cards that do work for Kenya at cost effective prices 

Mayor / Maire


best option is to go to local 7/11 or Walmart and purchase calling card for calls to countries not on the list of eligible countries. Calling cards are fairly inexpensive and are widely available.

Great Citizen / Super Citoyen

Yeah unfortunately its not including in the international calling list of countries on PM, try calling your friend via WiFi, its more sustainable that way too!