06-26-2024 01:48 PM
My monthly public mobile subscription increased on May 24 2024 from CADS 21.28 to CAD 28. Why did this occur
06-26-2024 01:52 PM
@Douglas9 PM has ended the legacy rewards earlier and moved all to Public Points
you paid full price first, but you earn points back.
06-26-2024 01:51 PM
Are you on $25 plan? if so, you might be able to get the savings back. But let me tell you what the actual issue is
PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points
With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price
But you have a $25-1GB plan, you might be able to get the lost money back. PM is offering existing subscribers a $19-1GB plan. It is pretty much the same $25 -1GB plan, except it is better, it has 4G speed instead of 3G. With it being just $19, you can recover the lost reward savings from the change of the reward system. You might want to login to My Account and schedule a plan change to this $19 plan using Change on Renewal option
06-26-2024 01:50 PM - edited 06-26-2024 01:52 PM
because Public Mobile has retired the old Rewards program and now we just get a few points. We now pay full costs and get a few points based on 5% of the plan cost.
added something to read...
https://www.publicmobile.ca/en/on/get-help/articles/public-points