Incorrect account number

[Anikaleung]

I wanna transfer from fizz to public mobile. I already receive message from fizz to transfer my number, but public mobile said my account number incorrect. Public mobile app already shows my number but I can’t use the SIM card. 

[slusagm · Accepted solution]

Account number with Fizz is confusing when it comes to porting. You need to work with PM to figure that out 

there is a porting assistance team you can call and ask for help  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote