Incorrect IMEI

[Ryan232759]

We tried to port our number over to PM but we entered the IMEI number by mistake. We cannot finish the activation, any suggestions?

[Ryan232759]

I’ll give it a try, thank you

[hTideGnow]

hi @Ryan232759 

this is the only phone number you will get but they only deal with porting problem, no other support issue

[Ryan232759]

I thought PM was online only with no phone numbers? 

[hTideGnow]

Hi @Ryan232759 

do not use IMEI, give PM support agent the account number of your old carrier

I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call and give them the info