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Incorrect IMEI during activation

Minnywild
Great Neighbour / Super Voisin

New poster: I am trying to port over a number and I messed up while setting up a family members account. I have four account to move and messed up the first one itself by running the public app on my phone (which is the last one to be transferred). So I am Not sure which imei was submitted to PM but the account number to port out and the phone number is correct. I need to provide the right imei that all. 

2 REPLIES 2

Minnywild
Great Neighbour / Super Voisin

Logged a ticket and waiting for resolution. Moved 5 lines over. Messed up 1. Dang it. The others seem to be going OK.

@Minnywild using account number and phone number are usually sufficient.  If you want to confirm, there is a number to call to talk to live support and they will confirm.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But sometime this live support teams might say they can't help.  In such case, you will have to engage support team by Community messaging here:
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

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