@vkf
It is generally safer to provide account number of your old provider instead of IMEI
There is a number to call to talk to live support. But it is closed for the day. So, call them tomorrow morning to provide them the account number. They will then re-trigger the process for you.
I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed
But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.
