Incorrect ESN/MEID while porting my number

[Sammy2811]

Hi, I am trying to port my number from Fizz.  When doing so, I received a text message, "Hey, it's Public Mobile.  We're having trouble transferring your number.  Looks like you entered an incorrect ESN/MEID."

I am pretty sure I entered my IMEI properly, so I need help to port my number to Public Mobile. Thank you.

[hTideGnow]

hi @Sammy2811 

.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage