Incoming call from Microsoft can't connect

[604Dave]

I recently ported over to public mobile and everything works (local incoming and outgoing calls).

However, when getting a calls from Microsoft (1 425 635 2970) they go to voice mail directly.  They have to call back to a different number.  This is happening for 2 weeks already.

Any help appreciated.

Thanks

[will13am]

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@srlawren wrote:

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@604Dave wrote:

this sounds possible. 

The prefix displays 1 425-  

I'll confirm

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@lemew07 wrote:

It may be a fairly new and seldom used prefix in the microsoft number in your case 635 or a newer area code not familar with area code locations. Had a simlar experiance with prefix 910 area code 778 which is bc and should have been a local cal. The number would not connect reported to mods fixed in 10 days alll is good hope this helps Lemew

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their area code.  Once confirmed, i'll check msg mod.

Thanks lemew

-D 

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@604Dave @lemew07 425 isn't new, and also, this isn't an outbound call we're talking about here, it's an inbound call.  I don't believe this is the issue.

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Well that is embarrassing.  I am going to book an appointment with my optometrist right away. 

[srlawren]

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@604Dave wrote:

this sounds possible. 

The prefix displays 1 425-  

I'll confirm

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@lemew07 wrote:

It may be a fairly new and seldom used prefix in the microsoft number in your case 635 or a newer area code not familar with area code locations. Had a simlar experiance with prefix 910 area code 778 which is bc and should have been a local cal. The number would not connect reported to mods fixed in 10 days alll is good hope this helps Lemew

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their area code.  Once confirmed, i'll check msg mod.

Thanks lemew

-D 

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@604Dave @lemew07 425 isn't new, and also, this isn't an outbound call we're talking about here, it's an inbound call.  I don't believe this is the issue.

[srlawren]

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@will13am wrote:

If this site is accurate, area code 635 is not yet assigned.  I would be suspicious/cautious, 

https://www.computerhope.com/areacode.htm#635

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@will13am the area code isn't 635, it's 425, which is Bellevue WA and surrounding areas. Microsoft have a few big offices in Bellevue (while the main campus is in Redmond--it's close enough to Bellevue that I'd bet it's covered by 425 as well).

[604Dave]

this sounds possible. 

The prefix displays 1 425-  

I'll confirm

---

@lemew07 wrote:

It may be a fairly new and seldom used prefix in the microsoft number in your case 635 or a newer area code not familar with area code locations. Had a simlar experiance with prefix 910 area code 778 which is bc and should have been a local cal. The number would not connect reported to mods fixed in 10 days alll is good hope this helps Lemew

---

their area code.  Once confirmed, i'll check msg mod.

Thanks lemew

-D 

[will13am]

If this site is accurate, area code 635 is not yet assigned.  I would be suspicious/cautious, 

https://www.computerhope.com/areacode.htm#635

[lemew07]

It may be a fairly new and seldom used prefix in the microsoft number in your case 635 or a newer area code not familar with area code locations. Had a simlar experiance with prefix 910 area code 778 which is bc and should have been a local cal. The number would not connect reported to mods fixed in 10 days alll is good hope this helps Lemew

[Someone_here]

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@604Dave wrote:

Just checked phone's block numbers and theres nothing.

No apps i installed that does that.  Unless bitdefender security blocks call spam.  How do i check?

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I've looked up bitdefender, it doesn't seem to include a call blocking function... Not sure what else it could be then...

[Someone_here]

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@Someone_here wrote:

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@wilts wrote:

I sometimes have an issue when my phone is on my hip 😞  Try putting it on your desk / counter and call it from a regular line and see if that works.  I need to leave my iphone on my desk or it wont ring 😞

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Why in the wolrd would your phone not work on your hip? Do you have metal implant hip that creates interference? 😛

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@wilts

Thinking about it... I programmed my phone to go in silent mode automatically when the screen is facing down; maybe that function is activated on yours as well?

[604Dave]

could be wilts has an electrifying personality

[604Dave]

Thats the strange part.  I don't have problems receiving local calls.

[Someone_here]

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@wilts wrote:

I sometimes have an issue when my phone is on my hip 😞  Try putting it on your desk / counter and call it from a regular line and see if that works.  I need to leave my iphone on my desk or it wont ring 😞

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Why in the wolrd would your phone not work on your hip? Do you have metal implant hip that creates interference? 😛

[wilts]

I sometimes have an issue when my phone is on my hip 😞  Try putting it on your desk / counter and call it from a regular line and see if that works.  I need to leave my iphone on my desk or it wont ring 😞

[604Dave]

It's a support ticket them. 

They are trying to call.  I ask them to call back office number.  

[will13am]

This is likely a phishing scam.  Microsoft does not call their customers.  I am sure the caller wants a chance to sell some Trojan software.  Best to mark those calls as spam.

[604Dave]

Just checked phone's block numbers and theres nothing.

No apps i installed that does that.  Unless bitdefender security blocks call spam.  How do i check?

Thanks

[Someone_here]

By any chance, check if that number/contact isn't blocked in your phone settings or any related app... Do you have an app that filters calls/spam?