Inbound calls not working

[jadestone86]

I activated my account and transferred my number from Shaw mobile, but after reading some answers from similar problems, I didn’t get a text from Shaw asking if I wanted to transfer my number. My texts and outgoing calls work but not inbound 

[esjliv · Accepted solution]

@jadestone86  is your Shaw account currently active?

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket with customer support agents for porting related inquiries here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

OR,

I will privately message you the phone number for the Telus Porting team (Telus owns Koodo and Public Mobile, so, same phone number for all). It is frowned upon to be posted here on the forum, check your inbox envelope, top, right of your Community page.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[JL9]

Your Shaw account still has to be in good standing as well

I am assuming this is a postpaid mobile account you are coming from?

[BKNS27]

@jadestone86 

If you didn’t leave your Shaw SIM in your phone for the text to confirm you are porting over to PM…there is a 90 minute window for you to reply.

Please contact a CS_Agent via private messaging or create a ticket via SIMon Chatbot on this Community page to restart the porting process.

[iliketotalk]

@jadestone86 @Hi you must leave your old sim in your phone to receive text from Shaw to port your number you must respond yes to text