Ina1

[Ina1]

I need to call Venezuela and I added a plan for long distance but it does not work can help me.

[Staliger]

@Ina1 Have your problem been solved? Did you reach the country successfully? Let us know so we could advice further if needed.

[will13am]

@Ina1 , add-on purchase is a 2 step process.  Please take a look at this illustrated guide on add-on purchase to make sure both steps are completed.  

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22...

[gblackma]

@Ina1 please log into your self service account and look in your overview section and make sure that the 400 minute international add on for $15 had actually been purchased. It should be in the addon section. If not. Buy it 

If its there  the exit code is 011 and the country code is 58. So dial 01158 +number. Stay safe. 

[esjliv]

Hi @Ina1 ,

Did you try 011 58 (if 58 is the area code) + remaining number?