Important help

[Ala1]

hello again so they flipped out SIM cards for me and my mom and I was told an agent would re activate my account and I have sent a private msg to several agents but still no problem solved and I am awaiting , my moms cell and mine are still not re activated/ please help and thank you. Emergency. We are old and need contact with the hospital. 

[BKNS27]

@Ala1 

It might be a backend issue with your SIM so I don’t think you need a new SIMs on both of your phones.

Did you try rebooting your phone after the CS_Agent reactivated your account?

Hold down the power button then power off your phones then power the phone back on with the SIM in your phone.

[softech]

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@Ala1 wrote:

Thank you and I contacted them by message and no solved problem so I have to rebuy two other SIM cards they told me. 

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@Ala1   So, you have to just buy a new sim card and use for your existing number? or you need to activate a new account with new number?

To buy sim card, buy from  from Telus or Koodo stores around you.  You can  also oder from Amazon, especially if you have Prime for quick shipping (but currently not available, but it comes on and off on Amazon):

https://www.amazon.ca/dp/B07R6P5KBB?ref=myi_title_dp

I would avoid buying from PM directly as it could take  1 to 3 weeks for delivery

[Meow]

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@Ala1 wrote:

Thank you and I contacted them by message and no solved problem so I have to rebuy two other SIM cards they told me. 

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If you already have brand new, never used and not activated SIM, why would you need to buy new one???

[Ala1]

Thank you and I contacted them by message and no solved problem so I have to rebuy two other SIM cards they told me. 

[softech]

@Ala1   did you check the Community inbox for PM Support's reply?  how long you have opened the ticket?

And can you login to My Account?  You can reactivate yourself.  Unless if the account has been non payment for over 90 days, then the account would have been closed

Try to message them again:

     https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there