Imessage not working

[Adammmm]

I have done everything, restarted my phone reset network profile signed in and out of my apple account and turned on and off imessage and facetime. I am missing imessages and some sms messages but everything else is working cellular and similar I saw some people saying getting a new esim fixed this but I wasn't sure I will be making a ticket to ask for help.

[Adammmm]

ok i just asked them for a new esim and they credited my account to buy one, after activating it i immediately had this fixed, both imessage and facetime are now working

[hairbag1]

@Adammmm 

using a hard sim ?...try it in a different cell if you have one to use.

[Adammmm]

yea it is but i did just notice now in my sign in and security my number says its unavaialbe for imessage and facetime becasue "must have a SIM associated with an Apple device for ### ### #### to be used for imessage and facetime" so i think its a sim issue but im not super sure

[hairbag1]

@Adammmm 

go in to settings > Apps > Messages...and make certain iMessage is enabled with your correct cell number.

[Adammmm]

yea i did that, didnt work for me so im submitting a ticket or do i contact CS_Agent some other way?

[BKNS27 · Accepted solution]

@Adammmm 

Normally you need to reset the Network settings then logout and log back in your your Apple account should work. It seems you have done that.

Next is to contact a CS_Agent for further help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437