If I can’t receive text message but don’t want to lose the 2GB bonus, what can I do ?

[Brwilson]

Apparently nothing. I am also unable to reach support.

The entire system is seemingly useless. 

[yackinlyn]

why not a private message?it was so quick

[yackinlyn]

mine was done, added, within 5 minutes

[computergeek541]

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@Bunnster wrote:

Thank you RossN, have sent a private message and waiting for reply 

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@Bunnster @yackinlyn 

For future, please always use the chatbot to open tickets.

[yackinlyn]

Thank you for the link, I sent the private Message and bonus added within 5 minutes, wow impressive service this morning, Happy holidays.

[Bunnster]

Thanks Walker 1

[Bunnster]

Thank you RossN, have sent a private message and waiting for reply 

[walker1]

@Bunnster 

PM recommends that if you need to have the holiday gifts manually added to your account, you should reach out to a Customer Support Agent between December 16 and 31.

[RossN]

@Chrissyrioux12 yes as long as it is the sim that belongs to that account that you are trying to add the gifts to 

[Bunnster]

Presently out of country and couldn’t receive or send any text 

[Chrissyrioux12]

Can you put your sim in another phone and text 4911 Yes2

[RossN · Accepted solution]

@Bunnster hi if you did not receive the text yet you should try texting YES2 to 4911 to see if it will except it , after 15th of dec customer service will manually add the gifts for you 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

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