IMEI error

[NikkiMc]

I signed up with public mobile today and entered the wrong IMEI when registering for eSIM. How do I correct this?

[softech]

@NikkiMc 

For better success, please provide the account number for you old provider instead of IMEI

There is a number to call to talk to live support, Call and give them the correct info.  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[LitlLdy]

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@NikkiMc wrote:

I signed up with public mobile today and entered the wrong IMEI when registering for eSIM. How do I correct this?

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@NikkiMc , please send a private message to CS_Agent for help. 

You can send a private message to a CS_Agent using the link: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.