IMEI Error during Porting

[TheSmashyOne]

Either previous provider had incorrect IMEI on file or I typed a number in wrong. Am supposed to be waiting for someone to contact me to resolve issue… no one contacted me. What can I do to expedite this process?

@CS_Agent 

[hTideGnow]

hi @Rallydriver you should have provided the account number instead of IMEi

and PM porting support team can help to update the account number.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[Rallydriver]

I have the same issue. How did you resolve it?

[computergeek541]

self solution removed

[TheSmashyOne]

Yes. I can provide them that information. Thank you kindly for the quick reply @hTideGnow 

[hTideGnow · Accepted solution]

hi @TheSmashyOne 

it is better to use the account number instead of IMEI number

you can call PM porting team to ask them to update.   I will send you the number to PM Porting support team Please check your community inbox