I was charged twice when I changed my subscription

[freddie911]

I was suppose to sign up for $34 for 90 days subscription, however i got charged for $39+$102..Can i please get a refund on $39.

[maple_leaf]

@freddie911 , No worries. It happens. I think it would be reasonable to send a private message to a Customer Support Agent, explaining what happened, along with a request to refund the erroneous subscription. Typically, refunds are not offered for pre-paid service, but they may make an exception in this case.

[freddie911]

Yes i realized it after unfortunately, it was too late.

[maple_leaf]

Hello @freddie911 , The screenshot shows the purchase of a 30 day subscription ($39), and then 5 minutes later a 90 day subscription ($34 x 3 = $102). Did you mistakenly change the plan with immediate effect for 30 days, and then realize that you wanted the additional $5 monthly discount by paying for 90 days? If there was confusion in making a plan change, you can certainly reach out to a Customer Support Agent for further assistance.

Private Message to a CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[freddie911]

I was hoping to sign up for $34/20 GB plan, however it did not work. So i tried it again. Finally realized that i needed to pay for 3 months and it did not give me the option to choose it as of next bill date..which was strange..

[computergeek541]

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@freddie911 wrote:

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Was the change to the 90 day plan scheduled ahead of time or did you manually process an immediate plan change?  If someone does an immedaite plan change (even if it's on the regular renewal date), this type of thing happens.  I'm trying to figure out if this was a system glitch that needs to brought to Public Mobile's attention.

[freddie911]

[softech]

@freddie911 did you use Change Now for plan change twice?

where you see it shows you PM charged you twice? Can you login to My Account and check the Payment history and post us the screenshot of the transactions about the plan change?

[JRod]

@freddie911 

Hello! PM is prepaid and usually doesn’t do refunds but you might be able to reach out to support and explain the situation. 

Use the link below to directly message a customer service agent for support. They will answer you in the mailbox here on your community account so please keep an eye on that. Click the profile picture on the right side of the screen (beside the bell icon) to view the messages or the envelope icon when on desktop. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437