I’ve been over charged when signing up, and the ticket submission page is always 404
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01-21-2024 06:04 PM
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01-21-2024 06:28 PM
Adding to the troubleshooting that @Chalupa_Batman supplied, have you checked to see if the extra payment is in your public mobile account available funds?
If it's there, best to leave it there and it can be used toward your next renewal.
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01-21-2024 06:08 PM - edited 01-21-2024 06:09 PM
Hello @TC7
Before you reach out to a CS Agent, I would recommend contacting your credit card company or bank to confirm it's actually an over payment or extra charge. Most people see two charges and think they've been double charged when in fact most times, it's a pending charge and an actual charge. The pending charge usually clears up in a few days. Check with them first and if it is a double charge, then for sure reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After you message them, please keep an eye on the top right corner of the page for their response.
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01-21-2024 06:07 PM
@TC7 Please submit ticket with support
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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01-21-2024 06:05 PM
Please send private message to CS_Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
