I unintentionally paid twice for an add-on - can I get a refund?

[everyinc]

Hey there,

I was traveling in USA and got 3 gb data for 30  CAD. The connection was laggy and I paid twice, and got 2 add-ons. Can I get the refund for one of them?

[everyinc]

haven't replied yet 😞 

[TheSterlinger]

They said no? Or they haven't replied to your tickets?

[everyinc]

eh, yes, that's what I gathered too.... I submitted 3 tickets and no luck. Maybe it's time to change the provider - not the first time lack of support makes me feel uncomfortable  😞 

[TheSterlinger]

@everyinc  hello,

The general rule is no refunds; but you can always ask you never know. Once signed into your account,  use link below or chatbot. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html