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I topped up my account but my phone is still not working

florenced
Great Neighbour / Super Voisin

Hey,

 

I topped up my public mobile account, but the payment is not being deducted, and my phone has no service.

 

Can someone assist with this please?

2 REPLIES 2

CS_Agent
Customer Support Agent

Hey!

 

I'm sorry to hear that you are experiencing this issue, but I sent you a private message 🙂

 

We'll have this resolved as soon as possible.

 

Best regards,

Ashley

NDesai
Oracle
Oracle

@florenced It should renew automatically as soon as you add enough amount due. Try rebooting your phone and see if it starts working again. If not, you will need to send a private message to the Moderator_Team with your account info.

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

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