I switch to public mobile from fido and ported my old number but got new number

[aalazem]

I have switched to public mobile yesterday at night and chosen to port my old number. However, when I inserted the new number, I found that its a new number and its not even with public mobile but rather freedom?!

I can see that my old number has been taken down from Fido but still don't have it. 

I went to an authorized dealer and been told that I need to go online to fix it and he cants help me.  Please advise as I really don't know what to do.

Thanks 

[TostitoLove]

Good luck resolving this. The Moderators here are very helpful. I've had three numbers ported from Freedom and they were activated within minutes so this is very strange.

[aalazem]

I already did msg them ... thanks 

[aalazem]

Thanks for trying to help 

I bought a sim card from public mobile online and when I received it I activated the new sim online and asked to port my fido number on it. The new "public mobile" sim got activated but with a new number. However, I can see that my fido number that I asked to be ported disappeared from my fido account which means they did approve the porting request. 

[stonechucker]

You’re saying it’s a freedom number, is it a freedom card you’ve activated?  You’re really not providing clear information to us, we are just customers, trying to assist as best. We can.

Did you activate in store?  At home?

[Lieux]

Did you write a message to the moderator?? @aalazem

[aalazem]

I have tried to change my number to the old one using the self-serve but got an error message telling me its not possible.

[Lieux]

Can you go on your self serve account @aalazem????

[Lieux]

@aalazem Where do you see that your number is with freedom and can you phone or text????

[aalazem]

the new sim is activated but with a new number (even though I asked for my old number to be ported) . what's even more bizarre that the new number is with freedom. not even public mobile. 

I need my old number activated on the new sim and working as public mobile not freedom?

[krazykiwi]

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@aalazem wrote:

I have switched to public mobile yesterday at night and chosen to port my old number. However, when I inserted the new number, I found that its a new number and its not even with public mobile but rather freedom?!

I can see that my old number has been taken down from Fido but still don't have it. 

I went to an authorized dealer and been told that I need to go online to fix it and he cants help me.  Please advise as I really don't know what to do.

Thanks 

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Hi,

Although what you wrote is confusing I believe you might have a stuck port. 

Is anything on your phone working, text in/out, calls in/out and data if you have that in your plan?

[Lieux · Accepted solution]

@aalazem did you go in your self serve account to see if your account is active? 

Can you use your phone??

If it's a failed port you will need to write a message to the moderator...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and explain what happened...