I singed up for the free holiday add-on. I can't see it on my account. How do I know it's there?

[Becka09]

@Mar60  You sign in to your public mobile account and go to the add ons page once your there you can view how much data is left 

[Jb456]

@thestephensx5 

Seems there is an issue with your account...try calling 611 you can apply them that way also. If still not able to contact moderators.

Two ways to reach them.

Or private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But try 611 first 

EDIT GLAD YOU RESOLVED PROBLEM!! 

HAPPY HOLIDAYS 🎉

[thestephensx5]

Ok so nvm if anyone else having issues try logging out and logging back in as it seems to be there now despite the odd message. 

[thestephensx5]

So I have done all that but when I submit the “purchase” I’m getting the following message.  When I check my add ons  it isn’t there. Any ideas?  I’ve tried a few times. Thanks. 

 

[JK8 · Accepted solution]

Go to self service:

Keep scrolling until you see this:

[kselmak]

Go into by data section and purchase it for$0 

You must make purchase yourself

[JoyLuck]

@Mar60 

You should see the 2 promos in self service under My Data & Add-Ons.