I received confirmation mail, but still can not use my phone

[jackxue]

Hello, Public mobile.

I ported my fido number to public mobile at 2017,Aug, 01, 6:00PM, I paid money by credit card, and received the confirmation email. But now I can not use my phone and can not login into the self service account.

when I try to login my self service, it says: Sorry, your login attempt failed. Please try again. 

my confirmation email:

Please help ASAP because my fido billing day come Aug, 03, thanks.

[will13am]

It's possible that you've encountered an account related problem or stuck port. You will need the help of a moderator to resolve this issue. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.  Good luck.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...