I receive no service/reception in my condominium building

[tylor]

I receive no service in my condominium building (50+ floors, Toronto), what else can I do to be able to take calls as a work around to this? 

[sheytoon]

Try Rogers/Fido, or Freedom Mobile first. If neither of them work, your only other option might be to buy a repeater. For this to work, you would need some signal, even if it's on your balcony. Here's one option:
https://novotech.com/Products/signal-enhancement/cel-fi/telus

Otherwise you just have to wait for Bell to improve coverage in your building.

[srlawren]

@echf actually PM users can also use the Telus Network Experience app to report network issues.  It's available for Android and for iPhone.

[echf]

Hello @tylor,

Unfortunately, many new condominium (<2-5 years) in Toronto right now all have bad reception. You can try to report this problem to moderator. It take times for carrier to improve the reception, so don't expect your reception will improve anytime soon. 

Public Mobile has the same network as Bell/Telus/Koodo/Virgin Mobile/PC Mobile. So switching to those company won't help your situation. You can try Rogers/Fido/Chatr, but if you are in a new condominium, it is likely that they have bad reception too! 😞

There are workaround solution above, and you can try those.

If you don't like those solution, you can switch to some carrier that support VoWiFi (your phone also need to support it). VoWiFi mean you can make calls using your WiFi network! The call you make via WiFi is identical to the one you make via cellular network (Same phone number and same price). Bell/Telus/Virgin Mobile/Rogers/Fido currently support it. No plan for Koodo and Public Mobile to implement VoWiFI right now.

[srlawren]

@tylor as @imm1304 mentioned, you can configure Hangouts Dialer to send your own mobile number as the outbound caller ID info. [only when you run it on your phone--I can never get the https://hangouts.google.com web version to send anything other than an unknown or random number.]

[will13am]

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@imm1304 wrote:

Hey @tylor,

Try disabling LTE on your phone to force it to connect to 3G/WCDMA.  3G band is known to have better coverage in harder to reach places.  

Also, instal a free voip calling ap such as Fongo.  This app lets you select a new local number and allows free calls across Canada and US.  When at home, remember to forward your public mobile phone calls to your Fongo number.  Since Fongo app will be working fine using your home wifi, all incoming calls should ring via Fongo app on your phone.

For outgoing, you can use the Fongo app and it will show your Fongo number on caller ID.  Or, you can use Google Hangout dialer app which lets you display your mobile number in caller ID.  

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The phone should be able to auto negotiate LTE/3G.  At work, there are parts of the building where I am pushed off of LTE onto 3G.  I think the problem here is the height.  I would imagine that towers are generally pointed lower than 50 floors up.  They must have to use repeaters in talller buildings (not sure).

[tylor]

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@imm1304 wrote:

Hey @tylor,

Try disabling LTE on your phone to force it to connect to 3G/WCDMA.  3G band is known to have better coverage in harder to reach places.  

Also, instal a free voip calling ap such as Fongo.  This app lets you select a new local number and allows free calls across Canada and US.  When at home, remember to forward your public mobile phone calls to your Fongo number.  Since Fongo app will be working fine using your home wifi, all incoming calls should ring via Fongo app on your phone.

For outgoing, you can use the Fongo app and it will show your Fongo number on caller ID.  Or, you can use Google Hangout dialer app which lets you display your mobile number in caller ID.  

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Preferably I didn't want to have a new caller ID. 

[imm1304]

Hey @tylor,

Try disabling LTE on your phone to force it to connect to 3G/WCDMA.  3G band is known to have better coverage in harder to reach places.  

Also, instal a free voip calling ap such as Fongo.  This app lets you select a new local number and allows free calls across Canada and US.  When at home, remember to forward your public mobile phone calls to your Fongo number.  Since Fongo app will be working fine using your home wifi, all incoming calls should ring via Fongo app on your phone.

For outgoing, you can use the Fongo app and it will show your Fongo number on caller ID.  Or, you can use Google Hangout dialer app which lets you display your mobile number in caller ID.  

[Acekiller]

i would advice trying on with other sim.  I have issues with my reception, but it has to do with my LG G3.

[Samianauman]

Are you using iPhone or Android
Also it's probably a location of your condo and 50 floor is a bonus that's why having issues i think but if you using iPhone I would try a sim on android sometime android provide better signals over iPhone I switch to s8 from ip7 and signals are much better on s8

[tylor]

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@Samianauman wrote:
Check the towers by searching your location if missing towers in your area then not much you can do about it

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There are about 4 Freedom towers, 4 bell towers, and 5 rogers towers in a 200 meter radius.

[Samianauman]

Check the towers by searching your location if missing towers in your area then not much you can do about it

[tylor]

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@Samianauman wrote:
Try your sim in different phone just to check if its your phone issue or signal are bad around your condomium also try resetting network as well depending on your phone is that android or iOS

Is that just your condomium you having issues or you been having issues others places too
I also notice iOS usually have fewer bars then android

Also check the service tower details near your location hows the towers looks like
https://www.ertyu.org/steven_nikkel/cancellsites.html

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It's just my condo, no issues with WiFi as the building only accepts fibre. The area around it I have service. There are tons of towers around my area.

[tylor]

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@CaNuCk07 wrote:

just kidding, do you have any issues with wifi?

Is it just in your condo, or all around the building?

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It's just my condo, no issues with WiFi as the building only accepts fibre. The area around it I have service. 

[CaNuCk07]

just kidding, do you have any issues with wifi?

Is it just in your condo, or all around the building?

[CaNuCk07]

You have to move!

[Samianauman]

Try your sim in different phone just to check if its your phone issue or signal are bad around your condomium also try resetting network as well depending on your phone is that android or iOS

Is that just your condomium you having issues or you been having issues others places too
I also notice iOS usually have fewer bars then android

Also check the service tower details near your location hows the towers looks like
https://www.ertyu.org/steven_nikkel/cancellsites.html