Hello I paid twice so I waited for the next month to pay
the public mobile website changed its interface
And now the funds are not in there anymore
@KevinL234 - did you pass your renewal and those funds were used to pay for your next cycle?
If not, check your payment history, here: https://selfserve.publicmobile.ca/en/account/payment/payment-history
Your Available Funds should have transferred over seamlessly to the new upgraded system, mine did.
If you still cannot see where the funds have gone, submit a ticket with CSA to ask them about it.
Methods to submit tickets to Public Mobile Customer Support Agents (CSA) found here:
@KevinL234 check the Payment History first
If there is no lines about how the $40 were used, open ticket with CS agent:
at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):