In mid-April I set up an automatic plan change at my next renewal. I wanted to switch to $15 a month plan.
On April 30, the plan changed and my auto pay charged my credit card. I was all paid up for the month of May, but for some reason my plan was suspended and I had no service (no data, no texts). I need service ASAP, so I made a manual payment of $15 (I paid $1, then $14 since the $1 payment didn't fix anything). Paying $15 manually fixed the problem, but now I've paid $15 twice for the month of May 2019.
Does anyone know if Public Mobile will credit me the $15?
Below is my payment history for the last 90 days, you can see that I had to pay twice for May 2019 to get any service. This is so unfair.
| May 1, 2019 | 100 minutes Limited Canada-Wide Talk/100 mins appels limités dans la Canada | | $5.00 | $0.00 |
| May 1, 2019 | 30-day plan/Forfait de 30 jours | | $10.00 | $5.00 |
| May 1, 2019 | Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit | $14.00 | | $15.00 |
| May 1, 2019 | Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit | $1.00 | | $1.00 |
| Apr 30, 2019 | 100 minutes Limited Canada-Wide Talk/100 mins appels limités dans la Canada | | $5.00 | $0.00 |
| Apr 30, 2019 | 30-day plan/Forfait de 30 jours | | $10.00 | $5.00 |
| Apr 30, 2019 | Automatic Top-Up/Réapprovisionnements auto. | $3.00 | | $15.00 |
| Apr 30, 2019 | AutoPay Reward | $2.00 | | $12.00 |
| Apr 10, 2019 | $10 Credit/Crédit de 10 $ | $10.00 | | $10.00 |
| Mar 31, 2019 | 500MB at 3G Speed/ 500Mo à la vitesse 3G | | $20.00 | $0.00 |
| Mar 31, 2019 | 30-day plan/Forfait de 30 jours | | $10.00 | $20.00 |
| Mar 31, 2019 | Automatic Top-Up/Réapprovisionnements auto. | $18.00 | | $30.00 |
| Mar 31, 2019 | AutoPay Reward | $2.00 | | $12.00 |
| Mar 10, 2019 | $10 Credit/Crédit de 10 $ | $10.00 | | $10.00 |
| Mar 1, 2019 | 500MB at 3G Speed/ 500Mo à la vitesse 3G | | $20.00 | $0.00 |
