I paid twice for a SIM Card

[HorseArcher]

Today I paid twice for SIM card. How do I get a refund?

[Mandykimy]

Hello, 

Hello,

I’m writing because I accidentally clicked the subscription three times while trying to understand the description. Since my English is not very good, I didn’t realize it had gone through multiple times, and I was charged three times on my phone bill.

Could you please help me cancel the extra charges and refund the duplicate payments?

Thank you very much for your understanding and assistance.

[hTideGnow]

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@dw2themax wrote:

Have you tried going into a PM location and try to do it there instead?

https://www.publicmobile.ca/en/pick-up-SIM

---

hi@dw2themax 

actually the best place to buy a sim card is via Amazon.ca, only $5

but if you want to buy sim card in person, buy from Telus or Koodo or MobileKlink

[dw2themax]

Have you tried going into a PM location and try to do it there instead?

https://www.publicmobile.ca/en/pick-up-SIM

[HorseArcher]

Thanks for the calming message, @hTideGnow I've sent a private message requesting a refund. 

[hTideGnow]

hi @HorseArcher 

first, all sim card in Canada are one time use, once you activated an eSIM, the old sim card will not be able to reuse, this is same for all carriers

but on the other hand, don't let the "noise" upset you.  You are not wasting time.  Contact Support agent and they will help and resolve it for you

[HorseArcher]

Along list of issues
1. I purchased an eSIM for a newer iPhone (XR) using this number ###-#######
2. I deactivated the SIM on my old iPhone (6s)
3. I decided to switch back to my 6s, but could not re-activate my SIM. I was told I needed to purchase a new SIM.
I told you, I think this is wrong, I purchased the SIM years ago and a new eSIM and I should have the ability to switch. I was told, that I needed to purchase a new one.
4. This morning, I attempted to purchase a new SIM for the 6x. Your system told me the payment could not be processed and to try again later. I tried again and now I have two charges on my credit card for $11.20.
You should know that I am super frustrated with how Telus is handling Public Mobile. I am considering switching my service.

[hTideGnow · Accepted solution]

hi @HorseArcher  

sim card order is usually non-refundable.  But f it was a mistake, PM support agent should be able to help.

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage