I need to switch my plan but I can't access my account

[Sunnymohd]

I need to switch my plan but I can't access my account nor can I reach a customer service representative I need help I had added some money but it doesn't work due to me having a different plan I need help 

[sarfrazkhan1979]

Do you remember the email and password to login?

[Dunkman]

@Sunnymohd 

Are you able to reset your password for your self service account? 

https://selfserve.publicmobile.ca/forgot-password/

If reset does not work, you will need to contact moderator to access account.

To contact moderator via 2 methods:

1. Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Naepalm]

@Sunnymohd  are ypu sayung you have no access to self serve. you need to speak to a moderator.

You can do that through this link here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

wow yall are ao fast. 

This will give you dorect access. 

[Jb456]

What is the issue with accessing your account?

Do you receive an error message or anything?

Have you forgotten your password?

Have you tried the forgot password link?

https://selfserve.publicmobile.ca/forgot-password/

[computergeek541 · Accepted solution]

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@Sunnymohd wrote:

I need to switch my plan but I can't access my account nor can I reach a customer service representative I need help I had added some money but it doesn't work due to me having a different plan I need help 

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If you've forgotten your password, try https://selfserve.publicmobile.ca/forgot-password/

If that doesn't work, you'll need to open a ticket by going to https://publicmobile.ca.ada.support/chat

[gpixel]

@Sunnymohd you can contact customer support here: 

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

choose the 2nd link for a direct message to the support team

Moderators are available from Monday to Friday from 9AM to 9PM EST and from Saturday and Sunday from 9AM to 7PM PM EST