I need to cancel

[Ayanocanada]

I need to cancel my plan as soon as possible.My account doesn't work at all .

[BKNS27]

@Ayanocanada 

You just type in Submit a Ticket in Ask a Question.

[Kaiteng]

If I remembered correctly, Public Mobile doesn’t do partial refund. So I would suggest you to cancel it at the end of your billing cycle. Something to note 

[hTideGnow]

hi @Ayanocanada 

you have trouble with Chatbot, then another way to submit a ticket is to use this link to message PM support:

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Ayanocanada]

i can't find to submit a ticket for agent .it's all over and over the same questions 

[Chalupa_Batman]

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@Ayanocanada wrote:

I need to cancel my plan as soon as possible.My account doesn't work at all .

---

Hello @Ayanocanada 

Did you just start with Public Mobile or have you been a customer for a while? 

[BKNS27]

@Ayanocanada 

You can cancel your account anytime by calling 1-855-4PUBLIC or 611.

Or contact a CS_Agent by clicking on the Chat icon and type in Submit a Ticket for an agent to help you login to your account and disable Subscribe button.

If you stopped payment (unscribe) for longer than 90 days. Your account will be closed, SIM will no longer work and you will loss your number.

The other option to close your account is to port your number over to another carrier and your account will automatically close.