Community

Javi0910 · yesterday

I need to talk to an agent who speaks Spanish so he can call me, please

hTideGnow · yesterday

sorry, no Spanish call service

PM support is all online, and they will reply via messaging, in English and French. Of course, you can always uses online translation

You can submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Or you can also share your question with the Community, and this customer community will try to share our experience and help

Yummy · yesterday

Agent will NOT call you.

You have to open a ticket or send a note to CS_Agent in order to get support.

When agent verifies you you can try to ask for Spanish speaking person but communication will be through messages not voice.

I need help