I need help updating my email (not community)

[Koot777]

Please help I need to change public mobile account email. How do I do it?

[softech]

@Coco_4_coconuts 

Honest, those easy tasks are usually quick, but  could be because of weekend and also too late in the evening

I suggest you reply the message again the morning and push for an update.  

[Coco_4_coconuts]

How long did it take for the customer support agent to change your email? I think I answered it all the verification questions three times now and then suddenly no answer?

[Outdoorsman · Accepted solution]

@Koot777 

Hi to change your email you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[esjliv]

Only a public mobile customer support agent can change our emails connected to our My Accounts. So you will need to submit a ticket to do so.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Timer]

@Koot777 

contact support team by CS_Agent  to change email and set new password.