05-28-2024 12:26 PM - last edited on 05-28-2024 12:41 PM by computergeek541
I was sent a text message to authorise the port from Bell to Public Mobile. I had 90 minutes to awnser YES and I simply didn't see it. The time has expired. Is there a way I can get that message sent again so I can authorise it?
05-28-2024 11:29 PM
Support got it sorted out, thanks!
05-28-2024 12:57 PM
Called, said it's in process and having issues, bit should be fixed later today. Hopefully that's the case, crossing fingers and toes.
05-28-2024 12:44 PM
Although just to note, in my case I did respond to my providers text to authorize the port.
05-28-2024 12:43 PM
HI @Gmill
sent.
05-28-2024 12:42 PM
I'm having the same issue. I just switched yesterday, I can make outgoing calla and use data, but no texting or incoming calls. I tried to make a porting ticket via chatbot but the submit button was greyed out. So I submitted a ticket under "other" but I don't know how long that will take and I need my phone working sooner rather than later. Can you please send me that number as well? Thanks!
05-28-2024 12:27 PM
It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call