I need help i forgot my password i type in my email and they say send me a email i never get?

[Shawn79]

i forgot my password they say they send me an email i did it 5 time and never recived an email  can anyone help me out here....  am i doing something wrong??

[Shawn79]

just dial *611   this happend to me   it work's........

Goodluck body

[tjbeyaz]

even if account is suspended?

found my password and can log in but won't accept credit card info...

[pakmode]

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@popping wrote:

@tjbeyaz

You can buy a topup voucher at Canadian Tire, Shoppers Drug Mart.

Call 611 to add fund to your account using topup voucher. 

- PM system will take the available fund first before using your credit card.

- You still get the $2 autopay discount as long as the autopay is enabled.

---

This is a great workaround. 

[tjbeyaz]

excellent info! thanks

[popping]

@tjbeyaz

You can buy a topup voucher at Canadian Tire, Shoppers Drug Mart.

Call 611 to add fund to your account using topup voucher. 

- PM system will take the available fund first before using your credit card.

- You still get the $2 autopay discount as long as the autopay is enabled.

[JL9]

Patience grasshoppers!

[tjbeyaz]

except that my payment is due at 2am and i'm on autopay and forgot to update CC info 😞

[popping]

@tjbeyaz

I know it is frustrating for the wait...

It may take up to 48 hours for the moderator team to reply.

[tjbeyaz]

locked out of account.....can't get in...sent a pm to reset password...nothing yet!!

[Shawn79]

thank you for your help!!

[popping]

@Shawn79

The online password reset is not working.  Send private message to moderator for help.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[NDesai · Accepted solution]

@Shawn79 You will need to send a private message to the Moderator_Team and they will reset from their end. 

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)