I need an Agent to help me sign on

[marsolores]

Why can't I sign on my account ? A message says : Forbidden A1. 

[marsolores]

Hello, The link you posted give me  says " unauthorized user "

[marsolores]

Under Payments, it only says 'error encountered" and under Rewards - just blank page, no message

Thanks

[slusagm]

were you using browser or app??

try browser with Incognito mode. 

and just payment and rewards you cannot access?? what error you are getting this time?

[marsolores]

I now can sign on, but can't access Rewards and Payments. 

[hairbag1]

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@Danlivan wrote:

I have the same issue as yours.  I suppose their website is now down.

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I just tried and got the same Forbidden A1 message as you and OP.  PM must be updating the website or doing site maintenance.

[Danlivan]

I have the same issue as yours.  I suppose their website is now down.

[hairbag1 · Accepted solution]

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@marsolores wrote:

Thank you Mayor. I'm sending message now.

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You're welcome. Please be aware that it could be several hours before they respond now. They're probably dealing with many upset customers experiencing on-going network upset in many parts of western provinces. They'll get to your issue asap.

ed

[marsolores]

Thank you Mayor. I'm sending message now.

[hairbag1]

@marsolores 

use this link to start process of Customer Support. Watch the little envelop icon on top right side of page will be highlighted when they respond.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437