I need a puk and for some reason no moderates are answering ok ikr how do I get a puk ASAP

[Cbstewy87]

I need puk I don know why it's so hard to get help on here this is crazy

[CanadianStoner]

Who was your cell provider before going to Walmart?

[Cbstewy87]

It is a sim puk my daughter tried to put a password in for a sim card and it locked her out it's a brand new phone just bought it at Walmart 2days ago and it worked perfectly till now it's asking for a puk saying if I don't get it right in 10 tries the sim will be locked for good

[wetcoaster]

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@Cbstewy87 wrote:

I need puk I don know why it's so hard to get help on here this is crazy

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Well, there are a couple of different types of unlock codes. Depending on the exact error message, the moderators are not able to help you - you might need to contact your previous provider (for a network unlock PIN) or even the manufacturer of your phone (for a master unlock PUK).

And as mentioned above, the only way to get help from the moderators (= Public Mobile customer service) is through private message. it's first come first serve, and it can take up to 48 hours to get a reply.

[Triguy · Accepted solution]

You may have to be patient depending on their workload for them to reply.

"Click here to send them a private message." 

it takes you to a new page which lets you fill a form and message the mods.