I'm being asked for PUK code?

[Mike1972]

Good Morning,

Long story short, I had called and verified with Rogers that my phone was unlocked TWICE.  Both times they said I should be good to go.

I ported this morning.  Put the Sim Card in, and I'm asked for a PUK code.

I go hmmmmm... Call rogers, on hold for 30 minutes.  They Give me a Phone unlock number.  I say thanks... bye etc.

Apparently Phone Unlock codes are not PUK codes. (learned something).

The code obviously doesn't work.  Call Rogers again, another 30 minutes wait, then talk to a few different people, until i get to Technical support.  They explain that now that the number has been ported, Only Public Mobile can provide a PUK to unlock the new sim card.  As the Rogers one has already been deactivated. etc.

So how do I get a PUK from Public Mobile for my phone... I'm now without a phone, and I broke my knee last week and am confined to a bed.

Please help. 🙂

[Triguy]

Here is a detailed explanation by one of the Oracle's Luddite. "SIM network PIN blocked. Enter SIM network PUK."  is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.   "SIM network unlock PIN"  is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.   “PIN unlock key (PUK)”  is a SIM-specific code used to prevent unauthorised use of a SIM card.  The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.  If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it. Once the PUK is recovered and validated, you will be asked to choose a new PIN. Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

[Mike1972]

Much Appreciated.

Ticket is submitted, and a mod already got in contact with me.. It's being worked out.

I'd triple bravo you if I could.

Peace.

[geopublic]

@Mike1972  What type of phone Do you have? Public does not lock their SIM cards. When you put in the PM SIM card does it ask for a network unlock code anywhere in the message? If yes, then your phone is still locked to the Rogers network.

If you have a Samsung then go to their website start up a chat session and ask for the master unlock code.

Hope this helps.

[gblackma]

@Mike1972  contact the moderators and ask them to for it. 

Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and  "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

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