Community

Roseochoa98 · ‎08-04-2023

Yes I lost my sim card . What do I do?

hTideGnow · ‎08-04-2023

@Roseochoa98

buy a replacement sim and you can Kogan My Account to replace sim to keep the same number

Buy the sim from Telus or Koodo stores instead of from PM online

softech · ‎08-04-2023

@Roseochoa98

get a new Public Mobile sim card from

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Free Prime next day shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

After you logged in, unsuspend first if you have suspended your service earlier.

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

Meow · ‎08-04-2023

Get a new one and transfer number through My Account'

Buy from PM, ebay, amazon, local Telus store.