I lost my phone

[ananthy]

hi i lost my phone yesterday. could you cancel my phone activation. could you cancel my payment too.

[Cyber]

@ananthy,

I'm sorry to hear that you lost your phone.

You can temporarily disable your cellular service.

This can be done by logging to your self serve account here, then come back here and click on Phone-lost-or-stolen.

You can also disable auto-pay (if configured) from your self serve account here.


To receive a free SIM card replacement, you must send an email to Public Mobile. Follow these steps : "replacement SIM card"

To get a new smartphone that will work on Public Mobile, you have to purchase a phone unlocked or locked to Telus/Koodo.

I suggest you Telus (online only), Apple, Google Nexus, Microsoft, Staples, Best buy, Costco and Walmart

We hope that you will be back ASAP on Public Mobile !

[makkahn28]

Hi. You can also do that from your Self-Serve. Log-in, and choose add-ons or the icon on right, you will find a Report Handset lost/Stolen, click and that should suspend your service until you get replacement phone or find old phone. Also, if you click Auto pay icon, you can also disable Auto pay and your CC will NOT be Charged until you Reenact it