I like to cancel my add on plans, I wrongly clicked it, I want get my refund back.

[KANNANHCM]

I want to cancel my add on plans, get my refund.

[t_p]

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@KANNANHCM wrote:

Ok, pls make the credit to my balance 

100minute phliphines talk

200mb data add on

Make this credit.

Thank you

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@KANNANHCM 

You'll need to contact Customer Support and explain your error:

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

After sending the message, watch your community inbox for their reply.

[KANNANHCM]

Ok, pls make the credit to my balance 

100minute phliphines talk

200mb data add on

Make this credit.

Thank you

[BKNS27]

@KANNANHCM 

PM does not offer refund because plans are prepaid. 
You will only get a credit on your next bill.

Just contact a PM CS Agent.

[Dunkman · Accepted solution]

@KANNANHCM 

In general, since Public mobile is prepaid, there are no refunds.  However, sometimes the customer service agent (CSA) may credit your account the add ons to your available funds which can be used for next month's payment.  However, YMMV.

Click on chat icon on right lower corner of website.  Type: brought wrong add on.  Follow prompts to submit ticket for CSA help.  

[Anonymous]

@KANNANHCM 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....