I just changed my plan and now my phone isn't working?

[Cwiebe76]

Why is my phone not working at all after changing my plan I can't call or recieve calls and I can't send texts 

[srlawren]

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@Anonymous wrote:

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@Cwiebe76 wrote:

Yes numerous times and I took out my sim card to so not sure what else I can do lol

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I don't think I saw it mentioned...try manually adding a $1 into your account and restart the phone.

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@Cwiebe76 this may sound like a weird suggestion, but this actually does resolve the issue you're having (service(s) not working after a plan change) at least some of the time.  If you haven't already, it's worth trying.  If it's still not working after that, you will need to reach out to the moderator team via private message to ask for further assistance.  You can learn how to do that here: How to Get Help

[Anonymous]

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@Cwiebe76 wrote:

Yes numerous times and I took out my sim card to so not sure what else I can do lol

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I don't think I saw it mentioned...try manually adding a $1 into your account and restart the phone.

[Cwiebe76]

Yes numerous times and I took out my sim card to so not sure what else I can do lol

[stonechucker]

Pardon me asking, my old IT training kicking in here, you’ve tried turning off the phone and restarting?

[Cwiebe76]

 Just changed to a 40$ plan that has unlimited talking and texting and data usage 

[stonechucker]

What exactly have you selected for your plan?  Is it a 3, 2, or 1 choice plan, and what options did you pick?

What does your plan d’étain in Ny Account say, and how much did it cost to change to this plan?

[Cwiebe76]

Thank you I tried but still not qorwork the only thing that works is the data still no talk or text 

[popping]

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@Cwiebe76 wrote:

It was change plan now and I have tried all those things and my account is active and my phone says public mobile

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You plan features were not provisioned correctly after the plan change.  Try the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is about 48 - 72 hours. Good luck.

[Cwiebe76]

It was change plan now and I have tried all those things and my account is active and my phone says public mobile

[RobertQc]

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@Cwiebe76 wrote:

Why is my phone not working at all after changing my plan I can't call or recieve calls and I can't send texts 

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@Cwiebe76Did you do a "Change plan now" or did you just have a renewal? What plan did you select? Does your account in self serve show active? Is your data working (if you have data) have you tried rebooting your phone? What is your network status? Are you connected to the network or does it say "no service/emergency calls only"?