Thank you very much for your helpful reply 🙂
"You paid for a service that was made avaialable to you, but did not take advantage of it."
I TRIED to. I was led to believe my phone was sold unlocked.
"Why did you sign up if your phone was not compatible."
The phone IS compatible.
"is there some other extenuating situation?"
When I first received my PM SIM, I tried several ways to enter the code is as I was supposed to. I didnt understand until doing some research that the phone was actually still locked. Entering the wrong code several times makes it impossible to unlock the normal way.
Dealing withthe old carrier and people who don't understand what code I needed takes longer than a couple days.
I used none of the service I paid for, whether it was available or not.
Various companies I've worked for or have conducted business with would call it good business to agree to my request.
