I have signed into community but cannot get to my account due to forgetting my security question ans
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11-10-2019 06:12 PM - edited 01-05-2022 07:56 AM
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11-11-2019 01:05 AM
Yes I see that now .
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11-10-2019 08:54 PM
@Ednaroach - The Community and Self Serve accounts are independent of one another and do not share username and password credentials.
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11-10-2019 07:33 PM
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11-10-2019 06:50 PM
@Ednaroach wrote:Any Ideas ?
Only moderator can access to your account. Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact human" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.
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11-10-2019 06:16 PM
@Ednaroach click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and get a ticket and the moderators will get back to you soon!