I have just activated my account but I cannot make any call and says my account has been suspended

[trottierwong]

I have just activated my sim card but I cannot make any call and says my account can not make my "long distance call without add on." But dialed a local number. Logging into my online account says i have a $52.00 balance?

Please help

Cindy

[jpjpjp]

Hi there, I too have the same problem.

I did not transfer my number from another provider.  I have an unlocked phone with a new activation with a PM phone number provided.

I powered down, restarted etc. multiple times (no help)

I also tried the 1 before the # and that did not work.

I did receive a text saying saying PIN # and rewards.

But outside of that, the network doesn't do anything.

[trottierwong]

Yes I have transferred my number.

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@flutewalker wrote:

Im having the exact same issue. If I find out Ill let you know and pls let me know if you fig it out.

I transfered a number as well...did you?

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[flutewalker]

Im having the exact same issue. If I find out Ill let you know and pls let me know if you fig it out.

I transfered a number as well...did you?

[GR]

@trottierwong  can you try a long distance call and add a 1 in front of the number