I have an eSIM with a different provider - can I switch it over?

[Bex15]

Hi,

I have a Virgin Mobile eSIM (and I need to keep that phone number) on an iPhone and I also now have moved my old phone number over to that same phone as a physical SIM card so that I have both numbers on the one phone. My old number currently sits with Public Mobile so I will either have to stay with Virgin and cancel my public account or if you can tell me how to move my whole system over to public then I will stay here. 

Thanks!

Rebecca

[Bex15]

So I want to use eSIM for the Virgin number that I just transferred, but when I transferred it no option for eSIM came up - I wonder if I didn't do it correctly? Did I miss something?

I want to use my physical SIM card for my existing PM number. The physical PM SIM card is already in my phone and was already working as my secondary line. I'm worried I messed this up as now my PM number is not showing up on my phone and I can't receive text messages to that number anymore.

I have now already moved my Virgin number over but I don't have it as an account. I'm so confused.

[softech]

@Bex15 

do you want eSIM or Physical sim to be used on PM?

you mentioned you have a PM physical sim, but you started this thread about eSIM.

The choice to activate with eSIM or physical sim card is at the very beginning of the activation.  Which one you picked?

If it is eSIM you picked and you want to use eSIM, you can now "disable" (no need to delete at the moment) the Virgin eSIM profile on your device's SIM manager, insteall PM eSIM and set it as active.  If you dont have the QR code, message support 

If you picked eSIM but you want to use physical sim , you need to message support and have them manually change it back to phsyical sim card.

If you picked Physical sim but you want to use eSIM, sorry, it is too late for now, you have to use physical sim at this time.  In a month or two when the system is upgraded, you can request to change it back to eSIM, but not at the moment

And a reminder, to engage support, message them here:

   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Bex15]

Hi I think I've run into a problem. 
I went to the app and logged in to my account. I then selected to transfer my phone number to Public Mobile. I got a text from Virgin asking if I wanted to transfer my number. I texted back yes. Then inside the app it showed that my number is now that number that I transferred.

There so far has been no option to select eSIM. The app has logged out now and when I try to log back in, it is now trying to send the authentication code to my PM number but that number isn't working on my phone anymore.

Bear in mind the Virgin number I am transferring over is already on an eSIM and my PM number is on a physical SIM card in that same phone. I am logged into my PM account (with my PM phone number still showing and my subscription here still showing) on my computer right now.

What should I do next? I hope I haven't screwed it up.

[Proxima]

when I first joined Public with eSIM- i had an eSIM with Virgin. I transferred my phone number from Virgin eSIM to Public eSIM

You can have up to 7 eSIMS on an iPhone at once. From the same or different providers

[Bex15]

thanks a bunch!

[softech · Accepted solution]

@Bex15 So, physical sim card with PM at the moment

Yes, you can activate an eSIM with PM and request to port the number from Virgin.  

Download the app, start the activation from the app.  And pick the eSIM option during Subscription setup.  Provide Virgin account number as the porting info.   

After the porting step, PM will complete the setup and ask your permission to allow the app to finish the eSIM setup.  In case you miss that step, you can still finish the eSIM installation by scanning the QR code found on the Welcome email

[Bex15]

Hey, yes I've already set up both numbers. 

The eSIM is with Virgin and is my primary number and then the physical SIM is my old Public Mobile number and it is my secondary number.

So the thing is that I was thinking of cancelling my Public Mobile account and just leaving the whole phone on Virgin but I'd actually prefer to keep using Public and cancel Virgin - I just need to figure out how to change the whole system over to Pubic, if that makes sense? (what I think that means is I have to switch the eSIM over to Public). This is all super new to me so I don't know how/if I can do that. 

[Bex15]

Hey, no actually the opposite. 
I have an eSIM with Virgin and a physical SIM that I moved over to that phone which used to be in a very old phone (and that old one was with Public Mobile). So I need to move that eSIM phone number over to Public.

[softech]

@Bex15 so you have am eSIM with PM now?

you have another phone number with Virgin and want to port over?  

if so, you can easily do that.  Just buy a physical sim , them activate the new sim and request porting I'm the number at the same time.  Please provide your Virgin account number as the porting info

To buy a physical sim:

• local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability ) 
• Amazon.ca:  https://www.amazon.ca/dp/B07R6P5KBB/ (Free Non-Prime 7 days Shipping w/Amazon Tracking)
• PM online: https://www.publicmobile.ca/sim-card   (Delivery could take anywhere from 5 days to 3 weeks)

[BKNS27]

@Bex15 

It looks like you can have a dual lines on your iPhone if it has eSIM compatibility and a physical SIM tray.

https://support.apple.com/en-ca/HT209044 

Your need to set the second number as a Secondary number.