I dont use the number ending ....994 and use number ending 837. pl cancel this.....994

[BKNS27]

@GowriSri 

We are members like you and there are no PM staff on this public community so we can’t access your account.

Also it is impossible to have multiple accounts on one account. Only 1 account/1 email address.

You need to contact a CS_Agent to help you access these accounts but you need the email address for the other 2 accounts.

[hTideGnow]

HI @GowriSri 

oh you have 2 lines!!!

so, you paid twice? or you just Change phone number?

If you created two accounts,   you need to login the account associated with the 5994 and disable Autopay 

but if you just changed phone number, and you always have just one account, there is nothing you need to do

[GowriSri]

the number xxxxxxxxxxxxxxxx I got on 05-08-2023 had difficulty in operating it so I got the present phone  ending in ....837. I am on $15

[hTideGnow]

HI @GowriSri 

you meant you didn't call the 2 numbers? are you on $15 plan and that wasted your minutes?

can you post the full numbers if they are not your friends numbers? sometimes, some of those numbers are valid one that sent out by some app