08-05-2022 06:21 PM
Hi, I just finished my first month with public mobile and want to setup payment. I am unable to login to my account. I tried to reset the password for my email but did not receive the code. I used my phone number and reset the password but I don't know what email is is associating with. Plz help!
Solved! Go to Solution.
08-05-2022 06:34 PM
@Timer wrote:tried use browser from computer, clear cache and cookies and use one page inPrivate mode,
The customer doesn't know which e-mal address was used. Clearing cache, clearing cookies and using InPrivate/incognito mode won't help with that.
If you have a vague idea of which e-mail address was used. go into that e-mail account and look for an e-mail message sent to you by Public Mobile after activation. That will confirm for you which address was used at least.
08-05-2022 06:31 PM
Hi if your not sure of email or want to set up a new one you need to contact a customer service agent
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
type request email password change
2. alternatively you can private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check your community envelope for a reply
08-05-2022 06:27 PM - edited 08-05-2022 06:41 PM
tried use browser from computer, clear cache and cookies and use one page inPrivate mode,
@computergeek541 fix it, thanks.
Edit: contact to support team by CS_Agent to change email.