09-07-2021 03:27 PM - edited 01-06-2022 03:26 AM
I activated my SIM card and payed for a plan yesterday, but I still don't have service today. I have a Sonim xp8 and a number I ported from Telus. Can anyone help?
09-07-2021 08:02 PM
@crobertsindustr wrote:I activated my SIM card and payed for a plan yesterday, but I still don't have service today. I have a Sonim xp8 and a number I ported from Telus. Can anyone help?
Hello @crobertsindustr
If your status shows ACTIVE on your Self Serve account, or when you call 611 it says status, have you tried all these trouble shooting steps:
*turn off your phone, leave off for a minutes, then reboot
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reset network settings
*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
09-07-2021 03:45 PM - edited 09-07-2021 03:46 PM
@crobertsindustr wrote:The new sim card doesn't fit in the old phone.
I can't see where it would say active account status when I log in...
@crobertsindustr after you login, you should see the status on the front page
09-07-2021 03:44 PM - edited 09-07-2021 03:47 PM
@crobertsindustr wrote:The new sim card doesn't fit in the old phone.
I can't see where it would say active account status when I log in...
The Public Mobile Triple Punch SIM card fits most phones as it’s a 3 model,
1. Standard
2. Micro
3. Nano
see the photo
09-07-2021 03:42 PM
Okay. I'll check that out..
Thank you
09-07-2021 03:42 PM
The new sim card doesn't fit in the old phone.
I can't see where it would say active account status when I log in...
09-07-2021 03:41 PM - edited 09-07-2021 03:42 PM
when you do port from Telus to PM do you receive SMS reply YES..
i think you stuck with Transferring your old Phone Number..
you have to Contact Customer Support Agent by CS_Agent ,
09-07-2021 03:36 PM
If you plug your SIM card into another phone, such as your old Sonim XP7, does it work with the Public Mobile network?
What does your account status say when you first log in? Does it say your ACCOUNT STATUS is ACTIVE?
09-07-2021 03:35 PM
do one thing Make sure your phone is off before removing your SIM card,
and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
or can you do try reseat the SIM card
1. power off your device
2. take out the SIM card,
3. wipe it clean SIM card,
4. put it back and power on,
5. toggling airplane mode off/on,
and do again Rebooting your phone means to turn off your phone and turn it back on again.
or visit Here link,
and go Changing APN Settings On Android device
click Here link,
and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,
Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.
Here’s how to contact Customer Support Agent by CS_Agent,
Good Luck
09-07-2021 03:33 PM
No, I bought the Sonim xp8 and a new sim card from Public Mobile. I had a Sonim xp7 with telus.
09-07-2021 03:32 PM
I do have a self serve account set up.
09-07-2021 03:31 PM
I can't make or receive any calls or texts. I get a notification saying cellular network not available.
09-07-2021 03:30 PM
can you confirm. .. can you make outgoing calls? how about incoming calls? and data?
the phone Sonim xp8 was used on telus before?
09-07-2021 03:29 PM
Welcome to the Public Mobile Community! 🙂
To clarify, what happens when you say you don't have "access to the network"?
Have you created + able to log into your Self Serve account online?
Are you able to dial 611 or anywhere else?
Can you send text messages or have any data access?