I cant log in to my account

[AlyssaBrown]

I’ve cleared the cache and cookies before trying to log in, I’ve typed in the password and didn’t copy/paste it, I’ve tried using a new incognito window in Google Chrome. 
It’s not working

[esjliv]

@AlyssaBrown  - are you a current customer?

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to My Account.

[softech]

@AlyssaBrown   what was the error?  and you have active service?

when was the last time you able to login My Account?

did you try to reset password?  try to reset and login using the new password using Incognito mode

if still does not work, time for PM support to help

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there