but you can login with the code sent to email?
if you are getting the code via email, after login , go to Profile-> Manage EverSafe ID and check if the phone number is correct. Update if needed. But if you cannot get the code via sms and email, ask PM to check
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
