06-01-2023 11:55 AM
I just set up an account, paid, and recieved a phone number. Now it is asking me to confirm full access and is trying to send a code to a number I don't know of. How do I get past this?
Also, my E-SIM didn't register properly, and I got a pop up to contact Public Mobile to fix this. So I need help with this as well.
06-01-2023 12:15 PM
@REPO wrote:If I go onto the app, or try logging into my account online, it wants me to "Confirm for full access". If I click that button, it is trying to send me a code, but it appears it is sending this code to an unknown number. All I can see is XXX-XXX-X333, so I have no idea what this number is.
@REPO that is not the number you picked with PM (or ported into PM)?
Yes, in this case, i think you cannot go further but to open ticket with support
Please message them. Again, the link is here:
06-01-2023 12:14 PM
If I go onto the app, or try logging into my account online, it wants me to "Confirm for full access". If I click that button, it is trying to send me a code, but it appears it is sending this code to an unknown number. All I can see is XXX-XXX-X333, so I have no idea what this number is.
06-01-2023 12:10 PM
@REPO if you use eSIM, you need to complete the QR scan and install the eSIM profile on your phone, you have done that?
Please go back to the app to see if there is any unfinished steps
if you already installed QR code and the eSIM profile, please reboot your phone once , test
if still not work, please Reset all network and test
if still not working, message support to confirm the setup was completed:
06-01-2023 12:07 PM
I paid, and got a phone number. I thought I was all set. About 20 minutes later I tried calling my new number from my office and it just rang and rang, but my cell didn't ring. Eventually I got a pop up error on my cell saying my esim didn't register.
06-01-2023 11:57 AM
@REPO wrote:I just set up an account, paid, and recieved a phone number. Now it is asking me to confirm full access and is trying to send a code to a number I don't know of. How do I get past this?
Also, my E-SIM didn't register properly, and I got a pop up to contact Public Mobile to fix this. So I need help with this as well.
@REPO didn't you pick a new number or request porting?
did you get to download QR code step?
Confirm if PM already charged you on your credit card
It is true that there have been some issues with eSIM activation lately.
So, if PM charged you, you have not recevied the QR code for eSIM profile setup, please message PM support here:
06-01-2023 11:57 AM